Comments on: 6 Cable Covers equals 60 days of frustration from Dell http://www.ericclemens.com/2009/10/21/6-cable-covers-equals-60-days-of-frustration-from-dell/ A more social geek... Tue, 17 Aug 2010 13:02:05 -0700 hourly 1 http://wordpress.org/?v=3.0.1 By: Phil http://www.ericclemens.com/2009/10/21/6-cable-covers-equals-60-days-of-frustration-from-dell/comment-page-1/#comment-96 Phil Thu, 22 Oct 2009 00:31:13 +0000 http://www.ericclemens.com/2009/10/21/6-cable-covers-equals-60-days-of-frustration-from-dell/#comment-96 Sorry to hear about your troubles. I also ran into a similar issue with Sony and my sisters laptop. Missing a cover to the memory plate. But that is in part why I try at all cost avoid using or recommending Dell. Out of the big 3, from my little experience with then Dell has always been my least favorite. I feel HP has a nice selection on middle to high end pcs and sff devices. I could put you in contact with out distributor. GREAT selection and even better prices on certain items. Best of all you a direct agent thy handles all your requests. Dan loves them, been with then for over 9 years. You name it, they have it. If you would like me to fwd you that info...just let me know. Sorry to hear about your troubles. I also ran into a similar issue with Sony and my sisters laptop. Missing a cover to the memory plate. But that is in part why I try at all cost avoid using or recommending Dell. Out of the big 3, from my little experience with then Dell has always been my least favorite. I feel HP has a nice selection on middle to high end pcs and sff devices. I could put you in contact with out distributor. GREAT selection and even better prices on certain items. Best of all you a direct agent thy handles all your requests. Dan loves them, been with then for over 9 years. You name it, they have it. If you would like me to fwd you that info…just let me know.

]]> By: mike renna http://www.ericclemens.com/2009/10/21/6-cable-covers-equals-60-days-of-frustration-from-dell/comment-page-1/#comment-95 mike renna Wed, 21 Oct 2009 23:03:47 +0000 http://www.ericclemens.com/2009/10/21/6-cable-covers-equals-60-days-of-frustration-from-dell/#comment-95 You are describing what seems so typical for my experiences with other big companies too. It's jaded me from being 'all that I could be' in the size of my business because of the fears of a big business 'partner' screwing up, making me look bad to the client I recommended them to, and no real recourse to resolve it. THEY gave you the part number! That's a shame - contest it with your credit card company? And like you said, you liked Dell up till now. Go anywhere else - HP, IBM, they all are the same - likely good overall, but they will screw you and the client with no warning and over something trivially stupid. Our bank here in the Philly area has been great for years. Now they've been screwing up for a month with a consolidation of their different bank divisions. Direct deposits not going into accounts, checks bouncing, their inability to cash a check they issued to my landscaper (made him wait an hour before he left). Move to another bank? It's jumping from the frying pan into the fire. Calls to management get apologies. VoIP? I hate verizon, but their POTS lines work. Switching a client to VoIP to save money sounds nice, but if the client's internet goes down, the VoIP provider goes bust or something else, then the client is screwed. You are describing what seems so typical for my experiences with other big companies too. It’s jaded me from being ‘all that I could be’ in the size of my business because of the fears of a big business ‘partner’ screwing up, making me look bad to the client I recommended them to, and no real recourse to resolve it.

THEY gave you the part number! That’s a shame – contest it with your credit card company? And like you said, you liked Dell up till now. Go anywhere else – HP, IBM, they all are the same – likely good overall, but they will screw you and the client with no warning and over something trivially stupid.

Our bank here in the Philly area has been great for years. Now they’ve been screwing up for a month with a consolidation of their different bank divisions. Direct deposits not going into accounts, checks bouncing, their inability to cash a check they issued to my landscaper (made him wait an hour before he left). Move to another bank? It’s jumping from the frying pan into the fire. Calls to management get apologies.

VoIP? I hate verizon, but their POTS lines work. Switching a client to VoIP to save money sounds nice, but if the client’s internet goes down, the VoIP provider goes bust or something else, then the client is screwed.

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